Resident Resource Page

Click on a topic below to display more information.

Don’t see what you’re looking for? Send us an email with your question at customerservice@capitalpdx.com or give us a call at 503.287.4346.

  • Click here to pay rent using the resident portal.

  • Before submitting a maintenance request, please visit our Maintenance Troubleshooting Guide for easy fixes to common problems as well as helpful information to include in your request.

    To submit a maintenance request, please login to your resident portal account and click “Request Maintenance” on your Dashboard.

  • If you do not hear back within one business day, please call 503.287.4346 and speak with Claire Siep or Kylee Santibanez. You may also email customerservice@capitalpdx.com directly.

    Please contact the Maintenance Department at 503.287.4346 for status updates on previously submitted maintenance requests.

  • The following events constitute an emergency:

    • Fire (please call 911 before contacting our office)

    • Break-ins/theft (please call 911 before contacting our office)

    • Flooding

    • Loss of heat

    • Cracked pipes

    • Lock-outs

    The Maintenance Department is available 24-hours a day for emergencies only, including lockouts. To contact a Maintenance Technician after hours or on weekends, please call our main office at 503.287.4346, then dial Option 1. Your call will be routed to an answering service, and a Maintenance Technician will respond promptly.

  • Click here to learn more about the process of adding or removing a roommate.

    For any questions regarding the process or specific details, feel free to contact our leasing department directly at 503.288.7368.

  • Ensure you adhere to your building's pet policy by checking its portfolio page.

    Then fill out the Pet Request Form.

    Once complete, it will automatically be submitted for review. Please note that pet rent is $25 per month, per pet.

  • Click here to learn more about the Resident Transfer process, and thank you for choosing to stay with Capital!

  • To submit a 30-Day Notice to Vacate from your apartment, please complete this form.

  • Read through our entire screening criteria.

  • Capital Property Management strives to provide quick and responsive customer service to our residents. We welcome your feedback.

    Please use this form to send us your comments, suggestions or questions.

    Want to give your maintenance technician or leasing agent a shoutout? Mention their name in a Google Review!

  • No problem! Give us a call at 503.287.4346, or send an email to customerservice@capitalpdx.com, and we'll make sure the right person from our team gets back to you as soon as possible.

    Our hours of operation are from 9:00am to 4:00pm, Monday to Friday.